This Privacy Policy explains how Pillar Private Lending (“we,” “us,” or “our”) collects, uses, and shares your information when you interact with our Services, including our website or any other interactions related to sales, marketing, or events.
By using our Services and Platform, you agree to the terms outlined in this Privacy Policy and our Terms of Service, Terms of Use, Billing Policy, and Cookie Policy. It’s important to familiarize yourself with these policies as they contain important information about your rights and obligations when using Pillar Private Lending, our website, and our mobile application.
If you have any questions or concerns about our policies or do not agree with any of the terms outlined in these documents, please contact us at help@pillarprivatelending.com before using our services.
1. What information do we collect?
Personal information you disclose to us
Summary: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our Platform and Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Job titles
- Passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
- Debit/credit card numbers
- IP address
- Browser type
- Operating system
- Payment information
- Company name
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Financial data
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Pillar Private Lending, Inc.
Information automatically collected
Summary: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
2. How do we process your information?
Summary: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate the delivery of services to the user.
- To respond to user inquiries and offer support to users.
- To send administrative information to you.
- To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback.
- To send you marketing and promotional communications.
- To deliver targeted advertising to you.
- To protect our Services.
- To evaluate and improve our Services, products, marketing, and your experience.
- To comply with our legal obligations.
3. When and with whom do we share your personal information?
Summary: We may share information in specific situations described in this section and/or with the following categories of third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with include:
- Cloud Computing Services
- Communication & Collaboration Tools
- Data Analytics Services
- Payment Processors
- Sales & Marketing Tools
- Website Hosting Service Providers
We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. How do we keep your information safe?
Summary: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Do we collect information from minors?
Summary: We do not knowingly collect data from or market to children under 18 years of age.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
6. What are your privacy rights?
Summary: You may review, change, or terminate your account at any time.
Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may request access, correction, deletion, or restriction of your personal data.
To exercise these rights, please contact us at help@pillarprivatelending.com.
7. Do we make updates to this notice?
Summary: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy.
8. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at help@pillarprivatelending.com or contact us by post at:
Pillar Private Lending, Inc. [Company Address] [City, State, Zip Code] United States
Last updated [Insert Date]